Return Policy

ourfamilypets.co- Return Policy.

1. Returns

We want you to be completely satisfied with your purchase. If you’re not happy with your purchase for any reason, you may return it within [30] days of the delivery date for a full refund. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

2. How to Initiate a Return

Before returning any product, please contact us at [info@ourfamilypets.co] to request a return authorization. We will provide you with instructions on where to send your item.

3. Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If your return is approved, your refund will be processed, and a credit will be applied to your original method of payment within 7 days.

4. Exchanges (if applicable)

If you need to exchange an item, please contact us at [info@ourfamilypets.co] and we will provide you with further instructions.

5. Shipping

To return your product, you should mail your product to: your address/

You will be responsible for paying for your shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

6. Contact Us

If you have any questions on how to return your item to us, please contact us at through our website ourfamilypets.co or email us.

Need help?

Contact us at {info@ourfamilypets.co} for questions related to refunds and returns.